Privacy Policy

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1. Collection of Personal Information
   We collect personal information necessary to provide our services, including name, address, contact details, payment information, and information related to the shipment or purchase of goods.

2. Use of Personal Information
   The information collected is used to:
   a) Provide freight, brokerage, e-commerce, and logistics services;
   b) Communicate with customers and respond to inquiries;
   c) Process transactions, payments, and refunds;
   d) Comply with legal and regulatory obligations.

3. Disclosure to Third Parties
   We may share your personal information with:
   a) Customs, border, and regulatory authorities;
   b) Service providers such as couriers, warehouses, IT vendors, and financial institutions;
   c) Our related companies, agents, and subcontractors.

4. Cross-Border Disclosure
   Your information may be disclosed to overseas service providers and authorities in the course of facilitating international shipments and procurement. We take reasonable steps to ensure such recipients comply with Australian privacy principles.

5. Data Security
   We implement technical, administrative, and physical safeguards to protect personal information from unauthorized access, misuse, loss, or disclosure.

6. Access and Correction
   You may request access to or correction of your personal information by contacting us. We will take reasonable steps to provide access or correct the information as required under the Privacy Act 1988 (Cth).

7. Cookies and Website Analytics
   When using our website, we may collect information through cookies and analytics tools to improve user experience, monitor performance, and tailor content and advertising.

8. Direct Marketing
   We may use your information to send marketing materials. You can opt out at any time by following the unsubscribe instructions or contacting us directly.

9. Retention
   Personal information is retained for as long as necessary to fulfil the purposes outlined above or as required by law.

10. Complaints
    If you have a complaint about how we handle your personal information, please contact us. We will investigate and respond in accordance with applicable privacy laws.

11. Changes to This Policy
    We may amend this Privacy Statement from time to time. The updated version will be posted on our website with a revised effective date.

12. Contact
    For questions, requests, or complaints regarding this Privacy Statement or your personal information, please contact us at:

Email: support@shipcatch.com